Snoreguard New Zealand
Last Updated: January 2026
Snoreguard New Zealand is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.snoreguard.co.nz) or engage with our services.
We comply with the New Zealand Privacy Act 2020 and are committed to handling your personal information responsibly and transparently.
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Who We Are
Business Name: Snoreguard New Zealand
Address: 178a Waimumu Road, Massey, Auckland 0614, New Zealand
Phone: 09 523 2134 / 027 523 2134
Email: support@snoreguard.co.nz
Snoreguard New Zealand provides custom-made anti-snoring devices and related consultation services.
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Information We Collect
We collect personal information that you provide directly to us, as well as some information collected automatically when you visit our website.
Information You Provide
When you contact us through our website, book a consultation, or become a client, we may collect:
Contact Information: Your name, email address, phone number, and postal address.
Consultation Information: Details about your snoring history, sleep patterns, and health concerns that you share during consultations.
Treatment Records: Dental impressions, device specifications, fitting notes, and follow-up information related to your Snoreguard device.
Communications: Messages, enquiries, and correspondence you send to us via our contact form, email, or phone.
Information Collected Automatically
When you visit our website, certain information may be collected automatically:
Technical Information: Your IP address, browser type, operating system, and device information.
Usage Information: Pages visited, time spent on pages, links clicked, and how you navigate through the site.
Cookies: Small data files stored on your device to help the website function and improve your experience. See the Cookies section below for more details.
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How We Use Your Information
We use your personal information for the following purposes:
To Provide Our Services: To respond to your enquiries, arrange consultations, create your custom Snoreguard device, and provide ongoing support.
To Communicate With You: To contact you about your consultation, device fitting, follow-up appointments, or to respond to questions and requests.
To Maintain Records: To keep accurate records of your treatment for quality assurance, follow-up care, and replacement device creation.
To Improve Our Website: To understand how visitors use our website and to make improvements to content and functionality.
To Comply With Legal Obligations: To meet our legal and regulatory requirements.
We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.
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Legal Basis for Processing
Under the New Zealand Privacy Act 2020, we collect and process your personal information based on one or more of the following:
Consent: You have given us permission to use your information for a specific purpose (for example, when you submit a contact form).
Contract: Processing is necessary to fulfil our agreement with you (for example, to create and deliver your Snoreguard device).
Legitimate Interest: Processing is necessary for our legitimate business interests, provided these do not override your rights and interests.
Legal Obligation: Processing is necessary to comply with the law.
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Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information with:
Service Providers: Third-party companies that help us operate our website and business, such as our web hosting provider (Bluehost) and form processing service (WPForms). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Professional Advisers: Lawyers, accountants, or other professional advisers as necessary for legal, accounting, or business purposes.
Legal Requirements: Government authorities, law enforcement, or other third parties when required by law or to protect our legal rights.
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Data Storage and Security
Where We Store Your Data
Your personal information may be stored in New Zealand and on secure servers operated by our hosting provider. Our website is hosted by Bluehost, whose servers are located in the United States. By using our website and providing your information, you consent to the transfer and storage of your data on servers outside New Zealand.
How We Protect Your Data
We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. Our security measures include:
SSL Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect data transmitted between your browser and our website.
Secure Access: Access to personal information is restricted to authorised personnel who need it to perform their duties.
Physical Records: Paper records containing personal information (such as dental impressions and consultation notes) are stored securely at our premises.
Password Protection: Our website administration and business systems are protected by strong passwords.
While we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
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Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Contact Enquiries: Information from website contact forms is retained for as long as necessary to respond to your enquiry and for a reasonable period afterward in case of follow-up.
Client Records: Treatment records (including dental impressions and device specifications) are retained for as long as you remain a client and for a period afterward to support potential replacement devices and follow-up care. This is typically at least 7 years after your last appointment.
Financial Records: Transaction and billing records are retained for at least 7 years as required by New Zealand tax law.
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Cookies
Cookies are small text files placed on your device when you visit a website. They help the website function properly and provide information about how visitors use the site.
Cookies We Use
Essential Cookies: These are necessary for the website to function and cannot be switched off. They include cookies that remember your preferences and enable basic site functionality.
Analytics Cookies: These help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our website and your experience.
Performance Cookies: These cookies help improve website performance, such as caching to speed up page loading.
Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or delete existing cookies. However, if you disable cookies, some parts of our website may not function properly.
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Your Rights
Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: You can request that we correct any inaccurate or incomplete personal information.
Right to Deletion: In certain circumstances, you can request that we delete your personal information. Please note that we may need to retain certain information for legal or legitimate business purposes.
Right to Complain: If you believe we have breached your privacy, you have the right to make a complaint to us or to the Office of the Privacy Commissioner.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe, and in any case within 20 working days as required by law.
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Third-Party Links
Our website may contain links to third-party websites, such as our Facebook page. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party sites you visit.
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Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
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Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Phone: 09 523 2134 / 027 523 2134
Email: support@snoreguard.co.nz
Address: Snoreguard New Zealand, 178a Waimumu Road, Massey, Auckland 0614, New Zealand
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Complaints
If you are not satisfied with our response to a privacy concern, you have the right to make a complaint to the Office of the Privacy Commissioner:
Website: www.privacy.org.nz
Phone: 0800 803 909
Email: enquiries@privacy.org.nz